Help category
Payments and payouts
Connect Stripe, get paid, update your payment details, and find your tax forms.
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Guides
13 guides
Payments and payouts
Stripe overview
What to expect from Stripe in Creator Store: supported countries and currencies, payment methods, payout timing, fees, disputes, and refunds.
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Why Stripe will not connect to Creator Store
A new Stripe account takes 1 to 3 business days to verify, and Creator Store shows an error until it is done.
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Get paid from your Creator Store
Connect Stripe or PayPal in Settings, see how long each provider takes to pay out, and what to check if a payout is late.
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Update your Creator Store payment method
Add a new payment method for your Creator Store subscription from Billing, then remove the old one.
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Find your Creator Store tax forms
Creator Store does not issue 1099s. Get your tax documents from Stripe or PayPal, and set tax rates on what you sell.
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Connect Stripe to your account
Link Stripe from Settings > Payment so your Creator Store can take card, Apple Pay and Google Pay payments.
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Verify your Stripe account
Stripe accepts verification documents only through the Stripe Dashboard. Here is where to upload proof of identity and proof of home address.
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When you get paid from Stripe
Your first Stripe payout arrives seven days after you add your bank account, and the U.S. standard processing time after that is two business days.
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Why Stripe shows Incomplete payments
Stripe marks a payment Incomplete when Creator Store creates a Payment Intent and the customer has not finished checkout yet.
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Connect PayPal to your account
Link an existing PayPal account from Settings > Payment so your Creator Store can receive payments through PayPal.
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PayPal overview
PayPal in Creator Store: 200+ countries, 25 currencies, payout timing, the $0.25 + 0.25% processing fee, and how disputes work.
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Refund a customer
Issue a refund from Earnings > Orders in your Creator Store dashboard. Refunds take between 5 and 10 business days.
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Get paid on time for your digital products
Agree payment terms up front, invoice as soon as you deliver, and follow up before the due date so digital product payments arrive on time.
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