If you've already upgraded to a DUO plan, it's possible the second subscription was automatically linked to your Pinterest account. You'll need to remove your Pinterest account and add your second Instagram account or upgrade to a CUSTOM Plan. You will need to sign in on the web dashboard to make this change. Please note once you have upgraded to a DUO, you will no longer have access to a free account.

Our Custom plan was designed for customers who are managing multiple Business social media accounts

Our custom plans allow you to customize how many users and social profiles are managed under your PLANOLY subscription. Features are the same across all of the plans.

No, you'll need to cancel your subscription and downgrade to a FREE plan (don't worry you won't lose your PLANOLY content) then upgrade to your original subscription whenever you're ready.

No, you won't lose your PLANOLY content. You will only lose your data if you unlink or Delete your account.

You'll need to cancel your current plan first, before you can switch to the Free plan (don't worry you won't lose your PLANOLY content). You will need to sign in on the web dashboard to downgrade to the Free plan. Your paid features will be active until your subscription period ends.

On your billing page, you can select "change" under your plan details, and it will take you to the checkout screen. You can select the yearly or monthly billing option in the top left of your screen. Then click Pay Now to apply these changes.

You cannot completely remove a card on file, but can contact support and we’re happy to help!

Sometimes it takes 24hrs for Apple to notify us of payment, and allow for access to the paid features. Please contact support so we can work to get your paid features activated sooner.

No, you'll need to purchase a paid subscription in order to add on ShopLink

ShopLink is an add-on feature to your current plan. You can choose a monthly subscription for $50 per month or a yearly subscription for $40 per month (annual payment of $480).