Refund a customer

To issue a refund to a customer on your store:

1. Log in to your Creator Store account.
2. Go to the Earnings section of your store's dashboard.
3. Select Orders.
4. Find the order associated with the customer you want to refund.
5. Select the three dots on that order.
6. Select Refund customer. If that option is not in the menu, the order cannot be refunded from here.
7. In the Refund order window, add a reason if you want one, then select Submit Refund.

The refund is only requested once you select Submit Refund. Closing the window without it leaves the order unrefunded.

Refunds can take between 5 and 10 business days.