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PLANOLY Frequently Asked Questions: What You Need to Know

We want to ensure that everyone using PLANOLY knows their way around our tools and has access to helpful information should an issue arise. Here are the answers to frequently asked questions from our incredible support team.

You can also search for answers to all your questions through our Knowledge Base.

Why isn't my content auto-posting to Instagram?

This may be due to one of three reasons.

#1 You may not have enabled auto-post, yet. You can do this from the profile section of your account. Our full tutorial can be found here.

#2 Facebook has expired your authorization token. This happens every ~60 days due to requirements from Facebook. You can re-authenticate with Facebook from your profile.

#3 Your content isn’t eligible for auto-post due to restrictions set by Instagram. If this is the issue, you'll get a red error message when scheduling viewable just under the scheduled time and date. Certain types of content including Instagram Stories, Carousels with Videos & Reels with Cover Photos are ineligible for auto-post. You will also need to confirm that your post is cropped to an auto-post eligible size - 1:1 or 4:5.

How do I auto-post content to Facebook? 

If you don’t currently share to your Facebook page, this is an effortless way to get more exposure to your Instagram profile and content on Facebook. When you’re scheduling a post for Instagram, you’ll have the option to turn on auto-posting to Facebook. Once you turn the toggle on, you may need to authenticate with Facebook. One important factor to remember with this feature is that it’s only accessible to paid PLANOLY users. If you’re currently on the free plan and are interested in trying out the Auto-Post to Facebook feature, now might be a good time to upgrade your plan or take advantage of our free 7-day trial!

How do I auto-post content to Twitter? 

PLANOLY’s share to Twitter feature helps you save time when sharing Instagram content to Twitter by enabling you to share to Twitter directly from your PLANOLY account! It essentially works just like our ‘share to Facebook’ feature, but now with the addition of the Twitter toggle for a simple and seamless content flow.

Why aren't my carousels, stories, and Reels auto-posting to Instagram?

Although PLANOLY is an official Instagram partner, Instagram sets certain limitations on what we can and cannot do. Among those limitations are auto-posting Reels with cover photos, Carousels with videos and Stories. For now, you can turn on notifications and be alerted via our Mobile App when it’s time to post something ineligible for auto-post. We’ve created a seamless process for copying your carousel, Reel, or Story from PLANOLY to Instagram, so it’s easy to post on the go. To learn more about planning Carousel posts and Stories, visit our help guide.

How do I schedule a split image?

Easily split and arrange the images on your Instagram grid using our Splitter Tool. This feature is only available on our Mobile App. It’s a great way of announcing how you showcase upcoming partnerships, collaborations, big company announcements, or exciting product launches. The Splitter Tool makes it easy to split images uploaded to PLANOLY from your phone. You have the option of splitting an image into two, three, four, six or nine separate tiles.

When scheduling an image grid, it's important to schedule them at least 1-2 minutes apart in order. If you don't space out the times, Instagram won't be able to decipher the order of the images scheduled. In turn, they won't post in the proper order.

Why isn't my content posting to Facebook? 

Only auto-posted Instagram content is eligible to be directly posted to a linked Facebook Business Page. You'll need to enable auto-post to Facebook on your profile page in the “Managed Social Accounts” section. When you schedule an Instagram post, make sure to toggle on the “auto post to facebook”. With a paid plan, you can edit your caption & image for Facebook specifically. Confirm your Facebook image is cropped to a size eligible for auto-post - 1:1 or 4:5. Here's more on auto-posting your Instagram content to Facebook.

How can I set up a custom plan?

All of our paid plans are able to be customized. You can add additional social sets or users to your PLANOLY plan. A social set consists of 4 social profiles - Instagram, Pinterest, Facebook & Twitter. A user is someone with a login to PLANOLY who can access your account to help plan, manage and schedule content. Visit our pricing page for more details.

How do I get to the Hashtag Manager?

There are two ways to access our Hashtag Manager. First, you can use the Mobile App - click on the profile image on the bottom right corner, click on the settings tab, click Hashtags and add or remove Hashtag groups. You can also access Hashtag Manager through the Schedule View Screen on Web or the Mobile App. This screen shows the hashtag (#) icon below your image or video and caption. Here's everything you need to know about accessing, enabling, and utilizing PLANOLY's Hashtag Manager.  

We hope our frequently asked questions recap helps with any concerns you've had regarding PLANOLY products and services. If you have additional questions not mentioned here, please reach out! You can also search for more commonly asked questions via our Knowledge Base.

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Reilly Purl

Reilly Purl is a Senior Product Marketing Manager at PLANOLY. She has a passion for helping people understand how products work & the best ways to use them.

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