Why was I charged?

Most unexpected Planoly charges come from one of four things: an annual plan renewing, a free trial ending, a cancellation that stops future renewals but not a charge already made, or a plan billed through a different account or app store. This article walks through each one and shows you where to see every charge.

See every charge and download receipts

You can see your full billing history and download a PDF invoice for any charge yourself.

1. Open Account > Billing.
2. Find the charge in your payment history.
3. Download the invoice or receipt as a PDF.

If you subscribed in the Planoly iPhone or Android app, your receipts and billing live in your Apple or Google Play account instead. See Subscribed in the mobile app below.

My annual plan renewed

Annual plans renew automatically on the same date each year, using the card on file, until you cancel. If you chose annual billing when you subscribed, or switched to annual later, the renewal charges the full year at once.

To check your billing cycle, open Account > Billing. Your plan, billing cycle (monthly or annual) and next renewal date are listed there.

My free trial turned into a paid plan

A free trial converts to a paid plan automatically on the date it ends, unless you cancel before then. The plan and billing cycle you picked when you started the trial is the one you're charged for.

While you're on a trial, your plan shows a Trial badge and a notice of what you'll be charged when the trial ends. That's the quickest way to check your trial end date and amount.

To stop a trial from converting, cancel before your trial end date in Account > Billing. See Cancel your subscription for the steps.

I cancelled, but I was still charged

Cancelling stops your plan from renewing. It doesn't reverse a charge that already went through, and it doesn't end access right away. You keep your plan until the end of the period you've paid for. To cancel, see Cancel your subscription.

A few things to check:

• Timing: if the renewal ran before you cancelled, even by minutes, that charge still applies.
• Which workspace: extra workspaces are add-ons on your one subscription, not separate subscriptions. Removing one takes effect at the end of the period you've paid for, not straight away.
• Which account: if you have more than one Planoly login, the subscription may be on the other one.
• Mobile app: subscriptions bought in the iPhone or Android app must be cancelled through Apple or Google Play. Deleting the app or your Planoly account doesn't cancel them.

I don't recognize this charge

If a charge doesn't match anything in Account > Billing:

• Check whether you have a second Planoly account under another email address.
• Check whether a teammate bought their own Planoly subscription using your card.
• Check your Apple or Google Play subscriptions if you've ever used the Planoly mobile app.

Subscribed in the mobile app

If you subscribed in a Planoly mobile app, Apple or Google Play handles your billing, so Planoly can't cancel or refund these subscriptions for you. Account > Billing shows a Subscription managed by Apple or Subscription managed by Google Play banner.

• To cancel: follow the Apple or Google Play steps in Cancel your subscription.
• To request a refund: contact Apple at reportaproblem.apple.com, or Google Play through Google Play's refund help.
• To switch to web billing: see Change your plan.

Refunds

Planoly doesn't offer refunds, including for annual renewals, trial conversions and partial billing periods. When you cancel, you keep full access to your plan until the end of the period you've paid for. See our Terms of Use for details.

To avoid a future charge, cancel before your renewal date or trial end date in Account > Billing. Your next renewal date is listed there.

Still have a question about a charge?

Contact us and include:

• The date of the charge
• The amount
• The email address on your Planoly account

With those three details, we can look into it.