Cancel your subscription

How you cancel depends on where you bought the subscription. Subscriptions bought on the web are billed by Planoly. Subscriptions bought in the iOS app are billed by Apple, and subscriptions bought in the Android app are billed by Google Play.

Cancel a subscription bought on the web

1. Open Account > Billing.
2. Under Subscription, select Cancel Plan.

3. Choose one or more reasons, then select Next.
4. Confirm on the next screen.

You may be shown a one-time discount before the confirmation step. Select Claim Offer to keep the plan at the reduced price, or No, Thanks to continue cancelling. The offer is made once per subscription.

Cancelling takes effect at the end of the billing period you already paid for. Nothing changes until then, and the billing page shows the date your subscription ends.

Change your mind

While a cancellation is scheduled, the billing page shows Continue Subscription. Select it before the end date and your subscription keeps renewing at its normal price.

Cancel a subscription bought in the iOS app

If you subscribed through the App Store, Apple handles the billing and Planoly cannot cancel it for you. The billing page shows Subscription managed by Apple with a Manage on Apple button instead of the cancel controls.

1. Open Settings on your iPhone or iPad.
2. Search for Subscriptions.
3. Select Planoly.
4. Select Cancel Subscription.

Deleting the app or your Planoly account does not cancel an Apple subscription. Cancel it in your Apple account or Apple keeps charging you. Planoly also blocks account deletion while a subscription is still set to renew, so cancel first.

Cancel a subscription bought in the Android app

If you subscribed through Google Play, Google handles the billing. The billing page shows Subscription managed by Google Play with a Manage on Google Play button instead of the cancel controls.

1. Open the Google Play Store app.
2. Tap your profile picture, then Payments & subscriptions > Subscriptions.
3. Select Planoly.
4. Select Cancel subscription.

In the Planoly app on Android, Billing shows Manage subscription, which opens the same Google Play page.

Deleting the app or your Planoly account does not cancel a Google Play subscription. Cancel it in Google Play or Google keeps charging you.

To switch to web billing instead of cancelling, see change your plan. Planoly cancels the Google Play subscription for you and refunds the unused time once the web plan is paid.

What happens when the paid period ends

There is no free plan for sale. When a paid subscription ends, the account keeps limited access: one workspace, one user, and 10 posts per month.

Paid features stop working. That includes the Media Library, analytics, Quick Schedule and Best Time to Post, product tagging, content templates, caption templates, and team collaboration.

Moving down to a smaller paid plan is different: that is blocked until you are already within the new plan's workspace and member limits.

If you cannot find the cancel button

Check whether the page shows an Apple or Google Play banner. That means the store bills the subscription and it has to be cancelled there. If there is no store banner and no Cancel Plan button, contact support.