Find the content or service you bought

After buying something through Planoly Creator Store, you receive a confirmation email with a link to access your content or service.

Open your purchase

1. Find the confirmation email you received after your purchase. It contains a secure access link, also called a magic link.
2. Select the link in the email to view and access your purchase.

From that page you can:

• View your purchased content or service
• Check your purchase history
• Track the status of requests, such as Q&As that are pending or declined

Using more than one device

You can access your purchased content on any device using the access link sent to your email.

If you did not get an email

• Check your spam or junk folder
• Make sure the email address entered at checkout was correct

If you still cannot find your purchase, contact our support team at support@planoly.com.

Sharing what you bought

Sharing purchased content depends on the creator's copyright and licensing terms. In most cases, sharing copyrighted material without permission is not allowed.

Trouble opening your content

If you are having trouble accessing your purchased content, contact our support team at support@planoly.com.

Requesting a refund

Before requesting a refund, reach out to the creator directly using the contact information they provide, such as an email address or social media. If you do not receive a response, contact our support team at support@planoly.com and we will review your request.