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Buying on Creator Store
Find something you bought, leave a review, recover your password, or report an account.
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Buying on Creator Store
Getting back into something you bought
You do not need a password to open something you bought. Creator Store emails you a link instead.
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Find the content or service you bought
Use the access link in your confirmation email to open the content or service you bought from a creator.
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Leave a review for a purchase
Rate and review something you bought from a creator, from the purchase page in your confirmation email.
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Report an account on Creator Store
Report a Creator Store account that violates Planoly's policies or uses your content without permission.
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You bought a Q&A and never received it
Creators have up to 14 days to respond to a Q&A request. If they do not, the authorization is dropped automatically and no funds are taken.
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