Let clients reschedule or cancel 1:1 meetings

When rescheduling and cancellation are enabled, clients can:

• Reschedule their booking to a new available time
• Cancel their booking if they can no longer attend

You set how much notice is required before they can make either change.

Allow rescheduling

1. In your 1:1 Consultation, go to the Event tab.
2. Scroll down to Rules of Availability > Rescheduling & Canceling.
3. Toggle Allow rescheduling on.
4. Set the minimum notice required before a client can reschedule.
5. Select Save and continue.

If you set 1 day, clients must reschedule at least 24 hours before their appointment start time.

Allow cancellation

1. In your 1:1 Consultation, go to the Event tab.
2. Scroll down to Rules of Availability > Rescheduling & Canceling.
3. Toggle Allow cancellation on.
4. Set the minimum notice required before a client can cancel.
5. Select Save and continue.

If you set 1 day, clients must cancel at least 24 hours before the appointment.

Minimum notice

The minimum notice setting prevents last minute changes. You can choose the time frame in days, or other available units depending on your setup.

What your clients see

With these settings enabled, clients see options to reschedule or cancel their booking. The options are only available within the time limits you set, and clients are restricted if they try to make changes too close to the appointment time.