The confirmation email a customer receives after each type of Creator Store purchase, and how to add your own message to it.
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When a customer buys a product from you, they receive a product confirmation email with an access link directly to the product.
Digital Product
The digital product email carries a View Content button at the top, the transaction details, and an Access Content link below them.Following the link opens the purchase in the customer's dashboard, where the file appears in a Content dialog.
E-Course
The e-course email leads with an Access Course button above the purchase details.The course opens in the customer's dashboard with the lesson list beside the player.
1:1 Consultation
The consultation email confirms the booking and carries the meeting link.The purchase page repeats the meeting details and adds Join meeting now and Cancel Meeting.
Q&A
The Q&A email states the response window and the refund terms alongside the purchase details.Until you answer, the customer sees their question and a Pending response.
Livestream
The livestream email confirms the registration and offers Add to Google Calendar.The purchase page shows the same event details in the customer's dashboard.
Add a personal message to the confirmation email
You can add a personalized note at the bottom of each confirmation email, product by product.
Select Products in the left navigation bar.
Select the product you want to update.
Select the Additional Information tab.
Scroll to Custom confirmation emails for your customers and add your message.
Select Save and Close.
The message goes in the Description and overview of content field, saved with Save and Close.
To reach out to customers individually, set up a Flow in CRM.
If a customer has trouble receiving their purchase confirmation email, contact the support team through the contact page.
