# Troubleshooting Auto-Post Issues with PLANOLY

> Auto-post is a huge time saver and if yours isn't working, this is the post for you. We're going through how to fix the most common auto-post issues.

By Reilly Purl · Published 2023-03-27

Source: https://www.planoly.com/blog/troubleshooting-auto-post-issues

![Troubleshooting Auto-Post Issues with PLANOLY](https://planoly-prod.imgix.net/website/blog/assets/6e76c8183ee974ac6c6e7191351f10a9bfaeffe9998ade48a9902680354e9241.jpg)

With PLANOLY, there are a lot of auto-posting options. PLANOLY allows you to auto-post Instagram content and automatically re-share to Facebook & Twitter. You can also auto-publish content for TikTok or Pinterest.

Even though auto-posting is a lifesaver, it can be extremely frustrating when it’s not working properly. We've spent the last few months enhancing our tools to better support you in every auto-post you schedule, including:

**#1 Enhancing our auto-post system** so that it's more reliable and drastically reduces the number of failed posts. We've done this through a series of improvements, including automatically re-trying to post your content again before reaching out to you.

**#2 Proactive communication** when an auto-post fails or is at risk of failing. We'll send an email or push notification immediately if we can't auto-post for you, so your posts aren't missed, and content can still go live on time.

**#3 Adding new tips** to our post scheduling page that makes it easy to know if your content is ready for auto-post or needs a tweak or two.

If you’re just starting out with auto-posting here are a few tips for each social channel:

## **Instagram**

\- Link an Instagram Business or Creator Account (this is something you can change in Instagram settings for your account)

\- Connect a Facebook Business Page with your Instagram Business or Creator Account

\- Make sure you're an admin for the Facebook Business Page

\- Check that **PLANOLY** is listed under Business Integrations on Facebook with all toggles turned on

\- Make sure your [media is eligible](https://help.planoly.com/knowledge/auto-post-guidelines-and-limitations) for auto-post (i.e. the right size & file type)

## **Pinterest**

\- Link a Pinterest Business Account

\- Make sure your media is eligible for auto-post (i.e. the right size & file type)

\- Be aware that Pinterest reviews all video content, so there will be a delay when auto-posting videos

## **TikTok**

\- Link a TikTok Personal or Business Account

\- Make sure your [media is eligible](https://help.planoly.com/knowledge/auto-posting-to-tiktok-from-planoly) for auto-post (i.e. the right size & file type)

If you’re still receiving errors when auto-posting, [here’s a more in depth explanation](https://help.planoly.com/knowledge/reasons-why-a-scheduled-auto-post-has-failed-due-to-instagram/facebook-settings-or-connections) of what the errors mean and how to fix them. You’re also welcome to reach out to our customer support team [here](https://www.planoly.com/contact-us).